FAQ

All orders are processed within 1–2 working days. During collection launches and busy periods, processing may take slightly longer, but we always aim to dispatch your order as quickly as possible.

Yes. Once your order has been placed, you’ll receive an order confirmation email. When your order has been dispatched, we’ll send a shipping confirmation email containing your tracking details.

As we begin processing orders shortly after they’re placed, changes or cancellations cannot be guaranteed. If you need to amend your order, please contact us at hello@capriandgigi.com as soon as possible, and we’ll do our very best to help.

🇬🇧 United Kingdom

Delivery time: 3-5 working days

Delivery time: 1 working day

Yes. We offer free UK delivery on all orders over £150.

Once your order has been dispatched, you’ll receive a tracking link by email, allowing you to follow your parcel every step of the way.

We accept returns within 14 days of delivery for UK orders.

To be eligible for a return, items must be:

To arrange a return, please email hello@capriandgigi.com with your order number, and our team will guide you through the process.

We currently recommend placing a new order for your preferred item and returning the original item for a refund.

Unless your item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Once your return has been received and inspected, your refund will be processed within 5–7 working days to your original payment method.

If you’ve received a faulty or incorrect item, please contact us within 48 hours of delivery, including photographs of the issue. We’ll resolve this as quickly as possible.

Some of our collections are produced in limited quantities and may not be restocked. Any future restocks will be announced on our website and social media, so we recommend checking back regularly or signing up for updates.