Returns + Refunds

We accept returns within 14 days of delivery for UK orders.

To be eligible for a return, items must be:

Unfortunately, we are unable to accept returns that do not meet these conditions.

Please email hello@capriandgigi.com with your order number before returning your item.

Once authorised, please send your return to:

Criterion Building

Crabtree Manor Way North

Belvedere

Kent

DA17 6FQ

We recommend using a tracked delivery service, as we cannot accept responsibility for returns that are lost in transit.

We’re unable to offer direct exchanges at this time.

If you’d like a different size or style, simply place a new order for your preferred item and return your original item for a refund (subject to our returns policy).

Unless your item is faulty or incorrect, return postage costs are the responsibility of the customer.

Please note that original delivery charges are non-refundable.

Once your return has been received and inspected, your refund will be processed to your original payment method within 5–7 working days.

Please note that it may take a few additional working days for your bank or payment provider to process the refund.

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We’re very sorry if you’ve received a faulty or incorrect item.

Please contact us at hello@capriandgigi.com within 48 hours of delivery, including your order number and clear photographs of the issue. We’ll investigate and resolve the matter as quickly as possible.

Some of our collections are produced in limited quantities and may not be restocked.

If a style does return, we’ll announce it on our website and social media channels. We recommend following us and signing up to our mailing list to be the first to hear about any future restocks.