Returns + Refunds

We hope you love your purchase. If not, we’re happy to help.

Return Window

Returns must be requested within 14 days of delivery.

Eligibility

Items must be:

  • unworn
  • unused
  • unwashed
  • with original tags attached
  • in original packaging

We cannot accept returns for:

  • worn items
  • washed garments
  • items with stains, odours or damage
  • sale items (unless faulty)

How to Return

Email: hello@capriandgigi.com
Include:

  • order number
  • item(s)
  • reason for return
  • We will provide return instructions.
  • Customers are responsible for return shipping costs unless the item is faulty.

Refunds

  • Once inspected:
  • Approved returns will be refunded to the original payment method within 7–10 business days.
  • Shipping fees are non-refundable.

Exchanges

  • If you need a different size, we recommend placing a new order as stock is limited.

Faulty Items

  • If an item arrives damaged, contact us within 48 hours of delivery with photos and we will replace or refund it.