Returns + Refunds

We hope you love your purchase. If not, we’re happy to help.

Return Window

Returns must be requested within 14 days of delivery.

Eligibility

Items must be:

• unworn
• unused
• unwashed
• with original tags attached
• in original packaging

We cannot accept returns for:

• worn items
• washed garments
• items with stains, odours or damage
• sale items (unless faulty)

How to Return

Email: hello@capriandgigi.com
Include:

• order number
• item(s)
• reason for return
• We will provide return instructions.
• Customers are responsible for return shipping costs unless the item is faulty.

Refunds

• Once inspected:
• Approved returns will be refunded to the original payment method within 7–10 business days.
• Shipping fees are non-refundable.

Exchanges

• If you need a different size, we recommend placing a new order as stock is limited.

Faulty Items

• If an item arrives damaged, contact us within 48 hours of delivery with photos and we will replace or refund it.